Employer Training and Resources > How to Access the PSC

How to Access the PSC

To request a Plan Service Center, or PSC, account:

  1. Submit a Client Contact Change Form and submit it to your CRA client services manager
  2. The plan sponsor must designate the level of PSC access for the user
  3. The identified users will receive an email notification when their PSC authorization request has been completed. They also will begin receiving important employer member information, updates and resources
  4. Follow the email instructions to create a login and access the PSC

Employee Resources

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CRA Retirement Plans

For the CRA 401(a) and 457(b) plans, employees can choose pre-packaged investment options or a self-directed brokerage account of high-performing investment funds to maximize savings for their retirement.

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Personalized Support

Through one-on-one counseling sessions, group meetings and a dedicated client services manager, CRA is committed to being a trusted partner for you and your employees.

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Cost-effective fiduciary services

Our low-cost fiduciary service fees allow you and your employees to make the most of each contribution.

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CRA Coronavirus Update

Following are updates on our operations for the foreseeable future until concerns about the spread of COVID-19 have subsided.

  • Calls/Emails – Our call center will follow standard business hours, and calls into CRA offices will continue to be answered.
  • In-person Meetings – To protect you and our staff, in-person meetings with our client services team will be suspended for the foreseeable future. This also includes in-person visits to our offices in Littleton. However, our staff is available to meet with you via web conference.
  • Group meetings – Our client services team has been contacting member employers to reschedule or postpone group meetings that were scheduled for the coming weeks.

Additionally, we wanted to assure you that CRA, along with our investment advisor and recordkeeper, remain steadfast in closely monitoring the markets and executing our fiduciary responsibilities for your retirement savings.

We recognize that recent market volatility may raise concerns. Drawdowns are part and parcel with financial markets, and the markets have weathered similar storms before. As always, it is important to take a long-term view of retirement savings and have diversified portfolios. CRA target date portfolios are designed to be appropriately diversified for a participant’s anticipated retirement year. Employee participants are always welcome to make changes to their investments by logging into their accounts via cra-online.org or by calling 800.352.0313.

*CRA is not an investment advisor and does not make any representations nor guarantees as to the future performance, risk or return of the funds. This plan and its self-direction provisions are intended to constitute a plan similar to that described in section 404(c) of the Employee Retirement Income Security Act and Title 29 of the Code of Federal Regulations Section 2550.404c-1. The fiduciaries of this plan may be relieved of liability for any losses which are the direct and necessary result of investment information given to the employee.

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